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FREQUENTLY ASKED QUESTIONS

Shipping & Delivery Info

FREE delivery within Orange County, Los Angeles, and San Diego area on orders $1000+.

Payment for shipping is the responsibility of the purchaser. Please contact me and provide your shipping address so I can get pricing for the shipping cost. I will then notify you of the price and you can decide if you want to go through with the purchase. I will invoice you separately via email for shipping payment. 

Due to shipping size restrictions imposed by the shipping carriers, artwork larger than 30x40" will normally incur "Oversized Shipping" rates.

All original art will usually ship within a week. 

FOR PRINTS shipping time range from 5-7 business days after your order is placed.

Please contact me immediately if your item is damaged in any way. You will need to provide me with photos of the damage within a day or so in order to file an insurance claim. I will also require that the piece be returned. Then I will work with you to send you a similar piece or provide a refund (minus shipping charges, which are always the responsibility of the customer).

Lost Or Stolen Artwork 

Kasia's Contemporary Art is not responsible for orders that have been lost or stolen once delivery has been verified and confirmed through shipping carrier tracking.

How to Place an Order?

Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions.

 

What are Payment Options?

100% secure transactions. I  accept all major credit cards including Visa, Mastercard, American Express, and Discover. I also accept PayPal and Apple Pay.

Can I Return a Painting?

I want you to be excited and happy with the art and enjoy it for a lifetime but if for any reason you are unhappy with your painting, you can return it within 7 business days. You must package the painting in exactly the same fashion as it was when it arrived to you.  I will email you my address to return the painting. Return shipping fees are the customer’s responsibility. Once I have the painting in perfect condition, we can proceed with a refund (minus shipping charges). 

If you would like to see how a painting might look in your space before purchasing feel free to take a clear photo of the space and email it to me and I will Photoshop the painting to your room so you can see how it would look.

Can I Return My Commissioned Painting?

If your artwork was commissioned, there are no refunds or exchanges.

All sales of commissions are final. 

What Is The Difference Between Stretched And Unstretched Canvas?

Stretched: Gallery Wrap Canvas is an artwork stretched on a wooden frame (wooden bars), ready to hang.

STRETCHED PAINTING

"Unstretched" - a loose canvas that doesn't contain any stretching bars, delivered rolled in a tube. You can stretch the painting on a wooden frame, place it in a frame or hang it flat on the wall. 

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UNSTRETCHED PAINTING

What Are Prints?

Prints are scans or photos of my original artworks, illustrations, digital drawings & photography.

Can I Return A Print?

For PRINTS - ALL SALES ARE FINAL as each print is made-to-order.

What's Giclee Print?

Giclee (pronounced “jhee-clay”) is a French word meaning “spurting ink”.  A giclee is a high-resolution inkjet print.

Giclee is considered the world’s best technique for reproducing original works of art. Giclee prints look and feel like the original art.

A Giclee is often produced on canvas or a high-quality paper like watercolor paper with archival ink. Archival ink and paper are museum-quality materials designed for longevity and beauty.

Giclee print is made with a combination of 12 different inks to enhance the depth of the art.

While with a regular print, you have a combination of four colors, like for instance with the CMYK4 color combination, Giclée printers use up to 12 individual colors giving the final print of art a much smother gradient transition with more deep, vibrant, and rich color range. 

Another special feature of the Giclee prints is their longevity: indeed, the type of archival inks that are used to create these prints won't fade when displayed in normal indoor conditions, and they guarantee to maintain their brilliance for a lifetime!

Does Giclee Print Have Texture? 

The only difference that can be seen in a giclée print when replicating a painting is that there is no 3D texture. That being said, the beauty of a giclée print is that the reproduction is of such high quality that each movement and brushstroke within the piece.

What Is Loose (Unstretched ) Canvas Print?

Loose (unstretched) canvas prints are printed using museum-quality pigment-based, archival inks. They are created by printing directly onto an Epson canvas media using the latest inkjet printing technology to ensure that your print has highly detailed image quality. 

The print is finished with a matte coating (also named the satin canvas because of the subtle shine that runs through it) that protects the surface against scratches and fingerprints while enhancing the richness and vibrancy of the colors. 

What's Gallery Wrapped (Stretched) Canvas Print?

Gallery wrap (stretched) canvas prints are beautiful finished works of art, made by printing directly onto the canvas using high-quality, archival inks completely wrapped around the sides of sturdy 1½” thick stretcher bars, eliminating the need for framing. All Giclee prints are finished with a durable clear Satin varnish coating that protects the surface while enhancing the richness and vibrancy of the colors and included hanging hardware. Gallery Wraps are perfect for interior decorating and they also make wonderful gifts.

Do you offer any other Giclee print options besides canvas?

Besides canvas, you can also request a print on:

  • Smooth Mate Paper: The Epson Enhanced Matte Paper is a smooth, bright-white paper for high-quality photo printing, a perfect choice for those who seek a flat matte surface for prints that do not require gloss. It yields highly saturated images while maintaining excellent highlight and shadow detail that makes it a remarkable solution for any art style print.

  • Photo Paper 

  • Watercolor Paper

Please contact me for prices and sizes. ​

How Do You Ship Large Paintings Internationally On Stretched (Framed) Canvas?

Please contact me to discuss the best and most cost-effective way to ship your art. 

Can I Commission A Painting And How Does It Work?

If you saw one of my works that you love but it’s sold or not the right color or size for your space, or you want something similar, please contact me so we can discuss in detail what you need. 

I will spend time with you to discuss the project and price and provide specifics that cover all the basics such as payment, delivery, etc. I also ask for a (non-refundable) down payment of 50% of the commission price to start. Once the piece is complete, I will send you an image of the work. If you accept it, I will charge the remaining balance of 50%.  The painting will then be shipped to you rolled or stretched depending on what was agreed upon.

How Long Does It Take To Commission An Artwork?
The time will vary depending on my schedule, the size, medium, and complexity of the piece but typically commissions take  5-6 weeks to complete.

Do You Ship Internationally?

Yes. I am happy to ship artwork to any destination in the world.

 

Custom Fees And Taxes

You are responsible for additional customs fees and/or taxes your country may charge upon import. These charges are beyond our control and you will be responsible for paying them.

Can I Buy The Digital File Of The Print So I Can Print It At Home Or At My Local Print Shop? 

Digital downloads are not available for prints. 

The Print Doesn't Match My Decor As I Originally Thought It Would, Can I Return It?
All sales are final as each print is made-to-order.

Do You Sign Your Artwork?

Yes, I hand-sign all of my original paintings and limited edition prints. 

Does Your Artwork Come With A Certificate Of Authenticity?

YES, all of my original paintings and limited edition prints come with a Certificate of Authenticity.

How Do I Track My Order?

I will send you a scanned copy of the shipping company document with a tracking number.

Who Retains Rights For Original Paintings Or Graphics?

I retain the copyright of all artwork that I create, including my images of paintings. I also retain the right to reproduce, license, and use commercially (for my or any other brand) as well as use images for promotional and any other needs of all art I create (including my images of my artwork and including sold or licensed art, unless full or partial rights are sold or any other specific licensing agreements are made).

Any Other Questions?

Get in touch, I’d love to hear from you! The best way to contact me is to send me an email at kasiag.art@gmail.com

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